1. Information We Collect

• Identity & account data: name, email, hashed password, account creation date.
• Contact data: phone number, billing/shipping address, organisation name.
• Transaction data: cart items, quote requests, order & invoice details, payment status/reference. We do not store card numbers, CVV, UPI PIN or net-banking credentials.
• Career / recruitment data: job application responses and uploaded resumes.
• Communications data: messages sent via contact/service forms.
• Technical data: IP address, browser, device info, pages visited, collected via cookies, local storage and analytics.

2. How We Use Your Information

• To create and manage your account and authenticate you.
• To prepare quotations, process orders, raise invoices, arrange delivery, installation and support.
• To process payments through our payment gateway partner and handle refunds and chargebacks.
• To respond to enquiries, complaints, warranty and AMC requests.
• To evaluate job applications and communicate with candidates.
• To send transactional messages and, where opted-in, promotional communications.
• To maintain security, prevent fraud and comply with tax, accounting and legal obligations.

3. Consent and Legal Basis

By using this website, creating an account, submitting a form or placing an order, you consent to the collection and processing of your personal data as described in this Policy. You may withdraw consent at any time by writing to optenixtechsolutions@gmail.com; however, withdrawal may limit our ability to provide certain services.

4. Third-Party Service Providers

• Google Firebase: authentication, Cloud Firestore, analytics.
• EmailJS: delivery of OTPs and transactional emails.
• Google Workspace / Apps Script: storage of job application responses & resumes.
• Easebuzz: payment processing, settlement and refunds.
• Logistics, installation & service partners: limited to data required for delivery and support.
• Cloud hosting & CDN providers used to serve this website.

Some providers may process data outside India. We take reasonable contractual and technical steps for adequate protection. We do not sell, rent or trade your personal data.

5. Cookies and Local Storage

We use cookies, browser local storage and similar technologies to keep you signed in, remember your cart contents and selected service, and understand how the website is used. You can block cookies in your browser, but some parts of the site may not function correctly.

6. Data Retention

• Account data retained while active and a reasonable period thereafter.
• Order, invoice and payment records retained as required under the Income-tax Act and GST law.
• Job application data retained up to 12 months from submission.
• Communication records retained as long as necessary to resolve the matter.

7. Security

We implement reasonable technical and organisational safeguards including HTTPS encryption, restricted admin access, authentication controls and reputable cloud providers. No method of transmission or storage is completely secure.

8. Children's Data

Our website and online accounts are intended for users aged 18+. We do not knowingly collect data of children through this website. Data related to students in educational deployments is processed strictly under a written agreement with the institution.

9. Your Rights

• Access a summary of personal data we hold about you.
• Request correction, completion or updating of inaccurate data.
• Request erasure where data is no longer required.
• Withdraw consent at any time.
• Nominate another individual to exercise your rights.
• Register a grievance with us and escalate to the Data Protection Board of India.

Email optenixtechsolutions@gmail.com with subject "Data Privacy Request". We respond within 30 days.

10. Grievance Officer

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated "Last updated" date.

1. Payment Gateway

All online payments are processed securely through Easebuzz, a PCI-DSS compliant payment gateway. Optenix does not collect, store or have access to your complete card number, CVV, UPI PIN, net-banking password or similar credentials.

2. Accepted Payment Methods

• UPI (BHIM, Google Pay, PhonePe, Paytm and other UPI apps)
• Credit cards and debit cards (Visa, Mastercard, RuPay, American Express)
• Net banking from major Indian banks
• Wallets and other instruments supported by Easebuzz
• Bank transfer / NEFT / RTGS for institutional and bulk orders

For high-value institutional orders, we may require bank transfer and accept a part-advance with the balance payable before dispatch.

3. Pricing, Taxes and Invoicing

• Prices on the website are indicative and exclusive of GST unless expressly stated.
• GST at the applicable rate plus freight, installation and other charges will be added to the final invoice.
• A valid tax invoice will be issued for every completed order and emailed to your registered address.
• In case of a pricing or typographical error, we may cancel the order and refund in full, or offer the corrected price.

4. Order Confirmation

A quote request submitted through the cart is not a confirmed order. An order is confirmed only when (a) we issue a written order confirmation or proforma invoice, and (b) the applicable payment has been received and realised. We may decline or cancel an order due to stock unavailability, serviceability, verification failure, suspected fraud, or regulatory restrictions.

5. Cancellation Policy

• Within 24 hours of confirmation: free cancellation, if not dispatched and no custom configuration has begun.
• After dispatch: cancellation not permitted. Refusal of delivery may attract return freight, up to 10% restocking, and gateway charges.
• Custom / made-to-order / OEM-config: non-cancellable and non-returnable once production has started, except for manufacturing defects.
• Software, licences, subscriptions & services: non-cancellable once the licence key is issued or service has commenced.

Email optenixtechsolutions@gmail.com with your order reference. Cancellation is valid only once acknowledged in writing.

6. Refund Eligibility

• Non-delivery within the committed timeline for reasons attributable to us.
• Damaged in transit — reported within 48 hours with photographs and packing retained.
• Wrong item delivered different from the confirmed invoice.
• Manufacturing defect verified under warranty.
• Duplicate / excess payment deducted without a confirmed order.
• Cancellation within the permitted window as described in Section 5.

7. Non-Refundable Items

• Custom-built, made-to-order or OEM-configured hardware.
• Software licences, cloud subscriptions, digital content and activation keys.
• Installation, commissioning, training, AMC, freight and service charges once performed.
• Products damaged by misuse, mishandling, surge, third-party installation or unauthorised repair.
• Products with tampered serial numbers, missing accessories or without packaging/invoice.
• Consumables and accessories that have been used or installed.

8. Refund Process and Timelines

• Approved refunds are initiated to the original payment method via Easebuzz. No cash refunds.
• Refunds are typically initiated within 3–5 working days of approval.
• Credit usually reflects within 5–7 working days; actual credit depends on bank / card issuer / UPI provider, up to 7–10 working days.
• Bank transfer refunds go to the same bank account from which payment was received.
• Non-refundable gateway charges may be deducted where cancellation is not attributable to us.
• Refund requests must be raised within 7 days of delivery, except warranty claims.

9. Failed, Pending and Deducted Payments

• Failed but debited payments are usually auto-reversed within 5–7 working days.
• If not reversed, email us with your transaction ID, date, amount, payment method and bank statement entry.
• Optenix is not responsible for delays caused by your bank, card issuer or UPI provider.

10. Chargebacks and Disputes

Please contact us before raising a chargeback with your bank. We cooperate fully with the payment gateway and acquiring bank and will provide order, delivery and communication records as required.

11. Warranty, Service and Support

Hardware carries the manufacturer's warranty as stated in the product documentation. Warranty covers manufacturing defects only. Service, warranty and AMC requests: optenixtechsolutions@gmail.com or +91 97668 55918.

12. Contact for Payments and Refunds

1. Eligibility

You must be at least 18 years of age and competent to enter into a binding contract under the Indian Contract Act, 1872. If using this site on behalf of an entity, you represent that you have the authority to bind that entity.

2. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for keeping your credentials confidential and for all account activity.
• Notify us at optenixtechsolutions@gmail.com of any unauthorised access.
• We may suspend or terminate accounts with false info or misuse.
• Registration is verified by email OTP. Accounts are non-transferable.

3. Products, Descriptions and Availability

• Images, specifications and descriptions are for general information. Actual products may vary slightly.
• Specifications are subject to manufacturer change without notice; the issued quotation/invoice prevails.
• All products are subject to availability; display does not guarantee stock.
• We may limit quantities, discontinue products or refuse an order at our discretion.

4. Quotations, Orders and Pricing

• Submitting items to cart and clicking "Submit Quote Request Matrix" is a request for quotation, not an order.
• Prices are indicative, exclusive of GST unless stated, and may change without notice.
• A contract of sale forms only when we issue a written confirmation/proforma invoice and payment is received.
• Quotations are valid for the stated period, or 15 days if unspecified.
• On obvious pricing/typographical errors, we may cancel and refund in full.

5. Payments

All online payments are processed through Easebuzz. By paying, you also agree to the gateway's terms and privacy policy. We do not store card / UPI / net-banking credentials. Payment terms, accepted methods, cancellations and refunds are governed by our Payments & Refund Policy.

6. Delivery, Installation and Risk

• Delivery timelines are estimates and start from order confirmation + receipt of payment.
• Risk passes on delivery; title passes on receipt of full payment.
• Inspect goods at delivery and record visible damage in the delivery receipt. Damage claims within 24 hours.
• Installation, where included, is at a mutually agreed time; you must provide safe access, adequate power and a suitable environment.
• Force majeure delays shall not constitute breach of these Terms.

7. Warranty and Support

Products come with the manufacturer's standard warranty as stated in product documentation. Warranty covers manufacturing defects only and excludes physical damage, misuse, voltage fluctuation, unauthorised repair or modification and normal wear. Extended warranty and AMC are governed by separate terms issued with those contracts.

8. Acceptable Use

• Do not use the site for any unlawful, fraudulent or misleading purpose.
• Do not attempt unauthorised access to any part of the site or other accounts.
• Do not introduce viruses, malware or disruptive code.
• Do not scrape, copy or commercially exploit website content without written permission.
• Do not submit false, abusive, defamatory or infringing content.

9. Job Applications and User Submissions

By submitting a job application, enquiry or message, you confirm the information is true and you have the right to share documents you upload. You grant us permission to store and process your submission for recruitment, evaluation and communication purposes. Submitting an application creates no right to employment or engagement.

10. Intellectual Property

All content on this site including the Optenix name and logo, text, graphics, layout, design, source code and images is owned by or licensed to Optenix Tech Solutions and protected by IP laws. Third-party trademarks belong to their respective owners. Do not copy, modify, distribute or create derivative works without written consent.

11. Third-Party Links and Services

The site may link to third-party websites, forms or services (Google Forms, WhatsApp, Firebase, payment gateway). We do not control and are not responsible for their content, availability, security or privacy practices.

12. Disclaimer of Warranties

The website and its content are provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, error-free, secure or free of viruses. To the maximum extent permitted by law, we disclaim all implied warranties not expressly stated.

13. Limitation of Liability

To the maximum extent permitted by law, Optenix, its directors, employees and partners shall not be liable for any indirect, incidental, special, consequential or punitive damages. Our total aggregate liability for any claim arising out of an order shall not exceed the amount actually paid by you for the product or service giving rise to the claim. Nothing excludes liability under the Consumer Protection Act, 2019.

14. Indemnity

You agree to indemnify and hold harmless Optenix and its representatives against any claims, losses, liabilities, damages, costs or expenses arising from your breach of these Terms, misuse of the site, or violation of any law or third-party right.

15. Suspension and Termination

We may suspend, restrict or terminate your access without prior notice if we reasonably believe you have violated these Terms, engaged in fraudulent or unlawful activity, or posed a security risk. Provisions on IP, liability, indemnity and governing law survive termination.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to statutory rights of consumers, the courts at Pune, Maharashtra shall have exclusive jurisdiction.

17. Changes to These Terms

We may amend these Terms at any time by posting the revised version on this page with an updated "Last updated" date. Continued use of the site constitutes acceptance.

18. Contact Us